Frequently Asked Questions
Everything you need to know about our handcrafted Margaret River beauty products.
Are your products 100% natural and locally sourced?
Yes, we pride ourselves on using botanical ingredients sourced directly from the Margaret River region. Our products are free from synthetic fragrances, parabens, and harsh chemicals.
Do you offer international shipping?
Currently, we ship Australia-wide. We are working on expanding our logistics to offer international shipping to our global customers in the near future.
What is your return policy for skincare items?
Due to the artisanal nature of our products, we cannot accept returns for change of mind. However, if your product arrives damaged or you experience an allergic reaction, please contact us within 14 days for a replacement or refund.
Are your beauty products vegan and cruelty-free?
Absolutely. Margaret River Made is committed to ethical beauty. None of our products are tested on animals, and we avoid animal-derived ingredients across our entire range.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location within Australia. Express shipping options are available at checkout for faster delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.